Customer Service Specialist, Victoria

CUSTOMER SERVICE SPECIALIST Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials.

Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials, and we want folks with great people skills on our team because, in the end– people make all the difference.

We’re looking for self-sufficient, motivated CSS for our Victoria location at 2948 Ed Nixon Terr who want to help us expand our fast-growing business.

Responsibilities

Process customer transactions such as orders, quotes, and/or returns

Coordinate delivery and/or pickup of customer orders with the operations team

Educate customers on different products and their applications

Generate, place, and confirm purchase orders with suppliers

Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures

Participate in the physical inventory of warehouse materials

Requirements

Experience assisting customers with product procurement - preferably in the building supply and/or construction industry

Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor

Excellent communication skills (both written and oral)

Excellent decision making and ability to take initiative

Well organized, strong attention to detail

Must be a respectful team player

Benefits

Growth Opportunities:

We believe in developing our people and offering them the chance to advance.

Teamwork at Its Best:

Success isn’t just about individual effort – it’s about what we achieve together.

Commitment to Safety:

Your well-being is a top priority, every day.

Comprehensive&Competitive Benefits:

Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:

Employee Assistance Programs and Telemedicine Services

Retirement saving plans

Employee referral bonuses

Paid training and development

Paid time off (vacation, sick time and company-paid holidays)

Short- and Long-term disability coverage

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