Customer Experience Associate (Victoria)

Customer Experience Associate Work Location:

Victoria, British Columbia, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

Department Overview At TD Canada Trust, we are the frontline of TD Bank, building deep and long‑lasting customer relationships by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We understand customer needs at the branch, identify opportunities to promote products and services, and refer customers to appropriate teams or internal partners while ensuring a positive customer experience.

In This Role, You Will

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

High school diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset

Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment

Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet

A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking perks and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only) Sans Objet

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