Bilingual Technical Support Analyst Victoria

Enhance your career as a Bilingual Technical Support Analyst in Victoria, BC, with a leading SaaS provider. Support French-speaking clients while solving complex technical issues and learning through hands-on experience. Our client, a prominent player in the insurance technology sector, is expanding its Canadian operations, offering an exciting chance for a French-speaking Technical Support Analyst. Expected to work primarily in English initially, with increasing client engagement in French, this role demands strong problem-solving skills and a customer-focused approach. You'll receive structured training, mentorship, and feedback to facilitate your professional growth. Key Responsibilities: - Resolve user issues for clients in both languages - Demonstrate software functionality to diverse customer groups - Assist clients with a configurable insurance platform - Identify enhancement opportunities for core services - Test new software releases with internal teams Requirements: - Fluent in English and French - Strong analytical and problem-solving abilities - Experience in customer service environments - Technical aptitude with software - Enthusiastic attitude towards client support Embrace the challenge of technical issues and support the growth of innovative solutions in the insurance sector. Apply on Kit Job: kitjob.ca/job/2psi8v