Director, Resource Management, Tax (Victoria)

Overview The Tax Resource Management (RM) Leader is a member of the Tax operations team and the Canadian RM executive team, supporting the RM strategy to effectively deploy client‑serving professionals contributing to their development, inclusive deployment and effective project staffing of Tax engagements within Canada. This position directs and manages the Tax RM team and builds strong trust relationships with multiple stakeholders and leaders to successfully execute all aspects of this role. Reports to Canadian RM Leader. Key Responsibilities - Oversee the deployment of all Tax resources, aligning resources with strategic plans, analyzing operational results and promoting the experiences and development of staff while adhering to all risk management guidelines. - Lead the annual planning process for RM contributions to the financial plan and for annual staff planning, providing pertinent resource planning details and analyses to assist in the development of the Annual Fiscal Plan and to support business decisions. - Provide timely and accurate RM data to support ongoing forecast/outlook process, analyzing comparisons between forecast/scheduling tools/actual; monitor ability to achieve plan hours and utilization and assist in managing headcount based on client needs and available hours. - Review and be accountable for timely resolution of open staffing needs. - Understand, monitor and be accountable for execution of all RM‑related Quality Controls in collaboration with Leadership. RM Quality Liaison and local RM’s. - Act as a point of escalation for RM issues requiring senior leadership involvement. - Actively support Resource Management enablers including current and future staffing tools; practitioner profiles and reporting tools. - Lead the implementation of EY’s global next‑gen staffing software in Canada Tax, including developing processes fit for Tax Canada, leading a team responsible for change management activities across the practice, training and all launch‑to‑BAU activities. - Liaise with Operations, Finance and Talent functions to reconcile resourcing needs with individual engagement budgets and overall workforce/headcount planning initiatives. Manage performance management process cycles for Tax RM team. - Develop and lead the Tax RM team, providing clear and robust leadership to RM team members enabling coaching, counseling, and promoting continuous development. - Network with peers across Global Tax RM to share resources and best practices. - Develop, implement and monitor policies and procedures as they relate to Tax Resource management activities and identify ways to improve RM processes. Qualifications - 10 years of Resource Management or related experience in a professional services firm and/or consulting firm (experience in a Tax practice preferred). - Proven leadership capabilities. - Strong track record as a trusted advisor to Leadership. - Experience managing large scale technological and process changes. - Strong written and verbal communication skills. - Strong analytical and problem‑solving skills. - Flexible in managing dynamic and competing priorities. - Ability to influence at all levels without authority. - Strong client‑service mindset. Benefits - $5,000 per year for mental health support benefits. - Wellbeing benefit of $1,200 per year. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pu8es