Store Manager (Victoriaville)

What You’ll Do Customer Service - Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. - Enforces delivery of our operating model customer service standards. - Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels. - Supports the organization in customer acquisition by promoting our customer loyalty and credit card programs. Operations - Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards. - Establishes plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, resulting in 100% system pricing including weekly pricing sweeps. - Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control. - Oversees preparation for annual inventories. - Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S; policies and procedures. - Creates and/or monitors the creation of productive store weekly scheduling for both sales and support functions. Training - Provides continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one‑on‑ones, and performance management coaching programs. - Creates development plans and conducts annual appraisals for the management team and direct reports; supports and coaches to improve performance gaps and conducts ongoing coaching. - Ensures execution of the customer experience and resolves all customer concerns. - Develops and leads recruiting and hiring strategy for store, maintaining a complete team. - Creates succession plans through continuous training and development. Leadership - Acts as a brand ambassador by promoting brands and culture. - Continually motivates team and performance through recognition programs, store contests, customer compliments. - Maintains Mark’s performance management expectations including progressive discipline where necessary. - Follows the disciplinary process consistently and impartially. - Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering). What You Bring - Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support. - Proven ability to build and manage a daily, weekly plan for the department and store. - Exceptional communication skills and organizational skills. - Superior training and mentoring skills. - 3‑5 years of retail experience required. - High energy, enthusiasm, and a drive to succeed. - Basic computer skills required. Benefits and Compensation - Competitive salary range between $44,000 and $55,000, determined by experience, store size and market location, industry benchmarks, internal equity, and other role‑specific requirements. - Comprehensive benefits and retirement programs. - Performance incentives. - Other perks to support your well‑being. - Career growth opportunities and product discounts. - We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2obvfu