Service and Parts Advisor, Midland

Job Title: Service and Parts Advisor

Type: Permanent Full Time Seasonal with opportunity for FT Perm

Company: Hindson Marina Inc.

Hours / week: 40-42.5

Reporting to: Service Manager

Salary: TBD by Contract ,

estimated $23-$28 per hour

Company Overview We are a large, full-service marina nestled in the southwest corner of beautiful Penetanguishene Harbour. As the largest independently owned marina on Georgian Bay, we understand the importance of exceeding our customers’ expectations.

Position Overview We are seeking a motivated and customer-focused professional to split time between our parts department and our service department. The

Service&Parts Advisor

combines service advisor responsibilities with parts management duties, ensuring smooth service operations and efficient parts inventory handling. The ideal candidate will have experience in marine or automotive service, effective communication skills, and a passion for boating.

Customer Interactions

Provide exceptional friendly and professional customer service to all marina patrons by interacting with them in a personable manner to guarantee a pleasant and safe experience

Perform office administration tasks, answering emails and phone calls

Greet customers and assess their service needs for boats and marine equipment

Assist customers in selecting and purchasing marine parts, accessories, and supplies

Provide accurate estimates for repairs, maintenance, and service work

Process any client or supplier returns

Process customer transactions over the phone with the point-of-sale system

Receive client payments and process point-of-sale on merchandise and parts

Keep records of parts sales, returns, and exchanges.

Essential Job Functions

Continually strive to meet the Hindson Marina standard of customer experience

Follow, understand, and practice all Hindson Marina policies and procedures (i.e., workplace health and safety&HR policies)

Maintain clear communication between customers and the service team, updating them on service progress and completion timelines

Coordinate with service technicians to ensure timely availability of required parts

Maintain a clean, orderly and safe working environment

Perform daily till balancing and summit to accounts payable

Update customer key list

Organize and shelve all merchandise in the Chandlery and parts department

Manage and rotate stock, create displays, organize and shelve merchandise properly

Help maintain accurate inventory of parts and place orders as needed to replenish stock

Receive, inspect, and properly store incoming parts and equipment

Maintain stocking levels throughout the season

Conduct accurate inventory cycle counts and reconciliation

Ensure all necessary parts and materials are available for scheduled repairsAccr‌uctly process repair orders in a timely manner

Work with vendors and suppliers to source and order specialized parts

Perform accurate annual inventory

Organize and maintain a well‑stocked and labeled parts department.

Maintain updated knowledge of products, industry trends, and methods by attending Trade Shows and Training Programs

Request assistance or defer all technical questions to Service or the Parts Manager

Perform any other duties that may be requested by your Manager or Owner

Job Requirements:

Minimum 3 years’ experience in a retail marine parts or automotive parts environment

Knowledge of boats and marine systems is required

Knowledge of outboard and inboard regular maintenance and service schedules is an asset

Must be available to work flexible hours during the weekdays and must be able to work every Saturday or Sunday (37.5– 42.5 hours per week, depending on the season)

Must have sound knowledge of MS Office, Email and Internet

Experience with LightSpeed computer software or a marine oriented POS system is an asset

Possession of a valid G license is preferred

Valid Pleasure Craft Operators card is an asset

Possession of a valid First Aid and CPR Certification is an asset

Other Job-Related Soft Skills

Must possess superior customer service skills

Must work well as a team and individually

Must have strong verbal and written communication skills

Detail‑oriented and works with a high degree of accuracy

Ability to multi‑task in a fast‑paced environment

Working Conditions:

Required to move, lift, carry, pull, and place objects weighing less than or equal to 50lbs without assistance

Stand, sit, or walk for an extended period or for an entire shift

Reach overhead and below the knees, including bending, twisting and pulling

Move over sloping, uneven, or slippery surfaces

Significant exposure to varying weather conditions

May encounter excessive noise from boat engines and equipment

Will encounter noxious smells from wastewater, gasoline and diesel fuel

Will encounter hazardous materials, dangerous or toxic substances and chemicals

On‑site parking

Uniform provided

Competitive wages

PPE provided

Company events

group benefits are available for full time staff

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

#J-18808-Ljbffr