Credit & Collections Specialist (Springwater)

Department: Finance/ Credit Reports to: Controller Location: Barrie Employment: Full time Position Summary / Mandate This role is accountable for accelerating cash conversion (DSO), minimizing credit risk, and preserving customer relationships through disciplined, customer-focused credit and collections practices. The position blends financial rigor with customer-facing skill—enforcing payment terms while maintaining robust, long-term relationships. Success requires the ability to secure payment commitments while ensuring customers remain satisfied and loyal. Key Responsibilities 1. Credit & Account Management - Open and maintain customer accounts in NAV 2018 - Perform commercial credit checks and assess customer risk profiles/ business reports - Approve credit limits and payment terms for the majority of accounts - Escalate higher-risk or complex credit decisions with recommendations - Maintain complete and accurate customer credit documentation 2. Billing, Statements & Finance Charges - Generate and distribute customer statements on a regular cadence - Calculate and apply finance charges in accordance with company policy - Upload invoices to customer portals and ensure compliance with customer billing requirements - Investigate and resolve billing discrepancies in a timely manner 3. Cash Application & Payment Processing - Receive and process payments across multiple platforms, including: - - Cash - Cheque - EFT (Electronic Funds Transfer) - Email money transfers (e-transfers) - Credit card payments - Accurately apply payments based on remittance details - Resolve unapplied or misapplied cash promptly - Maintain accurate, real-time customer account balances 4. Collections & Accounts Receivable Management - Proactively monitor AR aging and manage overdue accounts - Conduct collection calls and outreach with professionalism and confidence - Negotiate payment plans where appropriate - Escalate problem accounts in a structured and timely manner - Partner with Sales to manage sensitive or high-value customer relationships 5. External Collections & Recovery - Coordinate with third-party collection agencies on delinquent accounts - Prepare required documentation for collection placement - Monitor recovery progress and outcomes Decision-Making Authority - Approve credit limits and terms for most customer accounts within guidelines - Place accounts on hold based on aging, risk, or payment behavior - Initiate and manage collection strategies, including negotiated payment plans - Collaborate with Sales and management on exceptions or strategic accounts - Escalate higher-risk or ambiguous situations with clear recommendations Key Performance Indicators (KPIs) - DSO (Days Sales Outstanding): Target = 45 days - AR Aging Profile: - - = 80–85% current - = 10–15% in 60+ day buckets - Collection Effectiveness Index (CEI): = 85–90% - Bad Debt Write-Offs: = 0.5–1.0% of revenue - Cash Application Accuracy: = 98–99% - Unapplied Cash: Timely resolution with minimal outstanding balances - Dispute Resolution Cycle: = 5–10 business days - Customer Retention: Maintain strong retention on accounts under collection pressure What Success Looks Like in This Role - You consistently collect past-due balances while maintaining strong customer relationships - Customers leave conversations feeling respected—even when discussing overdue accounts - You are seen as a partner to Sales, not a barrier - You proactively manage risk and take ownership of your portfolio - You can drive payment outcomes with confidence, professionalism, and persistence Qualifications & Experience - 2–5+ years in accounts receivable, credit, or collections - Experience with Microsoft Dynamics NAV 2018 preferred - Strong understanding of credit assessment and AR processes - Experience with customer portals and electronic invoicing systems - High attention to detail and accuracy Technical Skills & Tools Excel Proficiency (Required) - Moderate working knowledge of Excel for AR analysis and reporting, including: - - SUMIF / SUMIFS - VLOOKUP (or equivalent lookup functions) - Pivot tables and data summaries - Basic data analysis and reconciliation - Ability to extract, manipulate, and analyze AR data to identify trends, risks, and collection priorities - Comfortable running reports and validating data accuracy Systems & Payments - Experience working with ERP systems (NAV 2018 preferred) - Familiarity with multiple customer payment platforms and reconciliation processes - Comfortable managing high transaction volumes across diverse payment methods Core Competencies Customer-Focused Collections (Key Differentiator) - Ability to have firm, respectful payment conversations - Skilled in influencing outcomes and gaining commitment - Understands that collections is both a financial and customer experience function Communication & Influence - Strong verbal and written communication - Confident handling difficult conversations - Collaborative approach with Sales and internal stakeholders Ownership & Execution - Highly organized with strong follow-through - Proactive in identifying issues and driving resolution - Comfortable managing multiple priorities and deadlines Why This Role Matters This role sits at the intersection of cash flow, risk management, and customer retention. You are not just collecting payments—you are: - Protecting the company’s financial health - Managing customer risk exposure - Reinforcing relationships that drive repeat business You bring the discipline of finance and the mindset of a salesperson—successfully securing payment commitments while ensuring customers continue to do business with us. Apply on Kit Job: kitjob.ca/job/2pcdjz