Retail Experience Lead at FIKA, Midland

Elevate your retail career with FIKA as a Retail Experience Lead. This role emphasizes strong leadership and exceptional customer service in a dynamic retail environment.

FIKA is seeking a Retail Experience Lead to oversee daily store operations and maintain high standards in customer service. In this role, you will supervise staff, assist with cash management, and uphold store appearance. This position is vital to creating a welcoming environment for cannabis consumers, encouraging compliance, and educating your team to drive excellence.

Key Responsibilities:• Open and close the retail store daily • Greet and assist customers with exemplary service • Supervise staff and lead onboarding efforts • Address customer complaints professionally • Communicate policy changes to all team members

Requirements:• 2 years of retail experience required • High school diploma or GED necessary • Strong customer service and communication skills • Provincial Cannabis Certification mandatory • Clear criminal record

Become a leader at FIKA, driving high customer satisfaction and team excellence every day! #J-18808-Ljbffr