Insurance Representative - Fall 2026 Co-op/Intern (Waterloo)

Insurance Representative - Fall 2026 Co-op/Intern Waterloo, ONT, Canada 0 --> and 1 more Be the First to Apply Definity is the parent company to some of Canadas most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canadas leading and most innovative property and casualty insurers. We cant do that without our people, so we embrace and encourage a culture thats collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. Its better here. YOUR NEXT CO-OP PLACEMENT Work term: Fall 2026 Work term length: 8 months From classroom to co-op to career, every step of your journey has an impact on your future. Thats why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity,your contributions,creativity, and energy will be put to good use, and youll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team workplace. If youre looking for a company that takes care of its people full time, part time, and co-ops alike and has a track record of doing big things, get ready to love it here. About the Role Reporting to a Team Leader, Broker Services, this role is accountable for delivering superior customer service when assisting Brokers and internal stakeholders with Guidewire related inquiries and processing. You will provide data entry support as needed. You will also be required to process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority, and be required to review and assess risk for acceptability in lower complex scenarios. You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case. What can you expect from the role? Transaction Processing Process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards. Critical measure of this role will be efficiency in processing without diminishing quality. Intake/Triage Reviews incoming emails/cases in electronic format to identify risk types. Completes categorization of cases in the case management system for multiple case transactions, enabling routing to the appropriate team. Updates existing cases in the policy case management system when additional information is received from the Broker. What you bring to the role? Univ. Degree /College diploma or equivalent experience (Business, Finance) CIP / working towards designation preferred SPECIALIZED KNOWLEDGE/SKILLS Insurance / underwriting knowledge Technologically skilled Microsoft Office suite proficiency Customer service focused with a positive helpful attitude Excellent people skills Strong verbal and written communication skills Ability to solve problems Strong organizational and time management skills What can Definity offer you? Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. Culture of accountability, empowerment, and collaboration. Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors Opportunity to join our employee groups -focused on women''s empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism. Determinedto create positive change for our environment, our people, and our communities, now and in the future. Check our! This position is being posted to fill an existing vacancy. The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution. We also take potential into consideration. If you dont have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting . Background checks This role requires successful clearance of a background check (including criminal checks and leadership references). Apply on Kit Job: kitjob.ca/job/2ngla9