Sales Order Processing Assoicate (Waterloo)

Martin's Family Fruit Farm is one of Canada’s largest apple growers, packers and processors. Located in Waterloo, Martin’s operates advanced apple storage, sorting, grading and packing facilities. Our Waterloo facility packs apples grown in our own 750 acres of orchards, together with apples from 35 other apple growers in Ontario. In addition, Martin’s operates a State-of-the-Art processing facility in Elmira, Ontario where we have four production lines. We produce apple cider, our famous Crispy Apple Chips, fresh sliced apples for commercial bakeries and our newest line apple puree. Reporting to the Customer Support Manager, the Sales Order Processing Associate is responsible for managing all daily Customer orders. The CSA will be knowledgeable in handling a broad variety of order management situations, including, but not limited to, pricing, order revisions, last-minute orders, special packs and special customer requests. This will involve regular, timely and professional communication with customers via email, telephone, etc. The ability to work cross-functionally with Sales, Production, Logistics and Finance is critical in this role. The CSA will demonstrate a high level of customer service, excellent response time and attention to detail. This is an on-site office position at Martin’s head office at 1420 Lobsinger Line in Waterloo. This is a 14-month full-time contract position - outstanding opportunity!! Responsibilities and Duties: - Monitor sales networks and retrieve orders through iTrade Network and SPS Commerce - Enter sales orders and delivery/loading parameters into Envio (Inventory Mgmt. Platform) - Communicate and react promptly to all order requests initiated by customers - Problem solve order discrepancies as needed - Assume responsibility for selected local customer accounts Sales Support - Act as point person for incoming Sales Team phone calls and e-mail - Support Sales Team with order adjustments, account organization and inter-departmental communications as related to orders - Act as point person for Production and Logistics to communicate with Sales - Manage key spreadsheets including pricing information - Prepare and ship samples/packages for Customers as requested by Sales Team members - Management and coordination of all Export orders, including requisite paperwork Qualifications - 1-3 years related administrative experience required - College diploma or University degree preferred - Self-motivated with strong time management skills and the ability to prioritize tasks - Proficiency with MS Office is required and experience with Envio is an asset - Excellent communication and writing skills with high attention to detail - Demonstrated professionalism with internal and external customers - Ability to effectively troubleshoot and resolve issues If you would like to be part of a great team, apply asap. Thank you! Job Types: Full-time, Fixed term contract Pay: $45,000.00-$47,000.00 per year Benefits: - Casual dress - Company events - On-site parking - Store discount Application question(s): - Are you comfortable with an onsite position? - Do you have admin experience? - Are you comfortable with a 14 month contract? Work Location: In person Apply on Kit Job: kitjob.ca/job/2nxq5a