Senior Project Manager (Waterloo)

About Bevy Commerce: Bevy Commerce is a leading eCommerce agency specializing in Shopify development, omnichannel strategies, and Shopify POS setup and migration. We partner with some of the world's top eCommerce brands to deliver innovative, high-impact solutions that drive growth and profitability. Role Summary: The Senior Project Manager will lead the successful execution of multiple ecommerce development projects. Acting as the primary client-facing representative for Bevy, this person will cultivate strong and lasting client relationships by ensuring seamless communication, delivering regular updates, and addressing high-level project needs with professionalism and care. They will also provide leadership and mentorship to internal project managers, ensuring alignment with best practices and company processes. This is a key leadership role requiring strong organizational skills, a proactive approach to problem-solving, and the ability to oversee multiple projects while fostering trust, collaboration, and satisfaction with clients. Key Responsibilities: - Primary Client Contact: Serve as the primary point of contact for clients across multiple projects, developing trust and ensuring satisfaction. Maintain a strategic view of client needs and priorities, ensuring projects deliver maximum value. - High-Level Project Management: Oversee multiple projects at a high level, tracking timelines, budgets, and deliverables to ensure success. - Lead Client Meetings: Lead recurring project calls with customers, providing updates and gathering feedback. - Expand Engagement Value to Clients: Identify opportunities to expand project scope and secure or renew retainers, collaborating with internal teams and leadership to drive additional value for clients. - Client Advocacy: Act as an advocate for the client within Bevy, ensuring their needs and expectations are met. - Collaborate with Teams: Collaborate with internal teams to anticipate risks, resolve issues, and ensure projects remain on track. - Resolve Escalated Issues: Troubleshoot and resolve escalated issues, working collaboratively with internal teams and clients. - Mentor Project Managers: Mentor and guide internal project managers, helping them improve their workflows and adhere to Bevy’s project management standards. - Develop Best Practices: Advocate for and contribute to the development of project management best practices, templates, and tools. Qualifications: - 3+ years of experience in project management and account management, preferably within a digital agency or ecommerce environment. - Exceptional communication and relationship-building skills, with a client-first mindset. - Robust organizational skills, with the ability to manage multiple projects simultaneously at a high level. - Demonstrated ability to lead customer-facing meetings and drive follow-ups with internal teams. - Experience mentoring or coaching team members to follow processes and best practices. - Familiarity with ecommerce platforms like Shopify is a strong plus. How to Apply If you’re a highly organized leader with a passion for delivering successful projects and building strong client relationships, we’d love to hear from you! Apply directly through LinkedIn or send your resume and cover letter to . Please include \"Senior Project Manager Application\" in the subject line. Apply on Kit Job: kitjob.ca/job/2o1hjb