Director, Operational Resilience (Waterloo)

The Director, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team and will be responsible to: Maintain and evolve Manulifeu2019s Business Continuity Risk Standard KRIs and controls. Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity and help to ensure we have adequate enterprise controls to mitigate them. Design processes and tools to support Business Continuity Risk identification and management Research industry-related trends, regulations, events and best practices The Director will work with many teams across the business and functions to provide oversight and challenge on the identification and evaluation of the Business Continuity risks across the enterprise. **Position Responsibilities:** Under the direction of the AVP, the Director will help to develop and maintain the global Business Continuity Risk Management standard, controls, and related risk assessment, oversight and assurance processes. Participate in and provide oversight and effective challenge to the outputs of the first line of defence related to the Business Continuity Program, including BIAs, BCPs, and Testing Build clear guidance, provide expert consultation, develop and deliver training and deliver high-quality insight. Support the standardization and automation strategy by designing and/or researching best practices for Business Continuity assessment processes and tools. Participate in the implementation and maintenance of the Business Continuity risk and control register. Advise on the investigation of material loss events (and related incidents) caused by Business Continuity disruptions to assess potential systemic weaknesses and ensure appropriate corrective action is taken. Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels. As a change agent, help lead the behavioral and cultural embedding of Business Continuity Risk Management and the Standard across Manulife. Participate in building an integrated view of Business Continuity risk exposures across the enterprise by collaborating with business and functions Support the development of materials and presentations directed to both businesses and Senior Leadership **Required Qualifications:** University Degree (Technology, Business, Risk Management, Auditing or related discipline) 5+ years of progressive experience in Business Continuity Hands-on experience in developing Business Continuity risk management policies, standards and controls Direct experience with the implementation, execution and/or maintenance of a Business Continuity Risk Management program in a large and complex multinational financial institution Performed Business Continuity risk and control assessments, and performance assessments Track record in process improvement and process design Demonstrated leadership experience and ability to work independently Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated setting Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required Robust time management and organizational skills to manage multiple tasks and changing priorities Bilingualism (English and French) is a strong asset. If the successful candidate is in Quu00e9bec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. **Preferred Qualifications:** Previous oversight and effective challenge (2nd line of defense) experience is preferred **When you join our team:** Weu2019ll empower you to learn and grow the career you want. Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, weu2019ll support you in shaping the future you want to see. \#LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . **Referenced Salary Location** Montreal, Quebec **Modalidades de Trabajo** Hu00edbrido **Salary range is expected to be between** $108,000.00 CAD - $158,000.00 CAD Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y recibir una compensaciu00f3n vinculada al rendimiento empresarial e individual. El salario real variaru00e1 segu00fan las condiciones del mercado local, la geografu00eda y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educaciu00f3n/formaciu00f3n. Si solicitas este puesto fuera de tu ubicaciu00f3n principal, por favor escru00edbenos a para conocer el rango salarial correspondiente a tu ubicaciu00f3n. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de tiempo libre remunerado en Canadu00e1 incluye feriados, vacaciones, du00edas personales y du00edas por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se estu00e1 postulando para este puesto en los EE. UU., pu00f3ngase en contacto con para obtener mu00e1s informaciu00f3n sobre las disposiciones relativas al tiempo libre remunerado especu00edficas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( . Apply on Kit Job: kitjob.ca/job/2obudc