Project Manager (Waterloo)

We are seeking an experienced Project Manager to support the Admin Advantage Operations team through a period of significant transformation. The team is undergoing rapid growth, introducing new client services, and executing the final stages of multiple automation initiatives while evolving toward a future-state Target Operating Model. This role will work closely with the AVP of Operations and operations leadership to provide structure, coordination, and momentum across change initiatives. The Project Manager will develop integrated roadmaps, support organizational readiness, ensure clear roles and responsibilities and act as a central glue between strategy, delivery, and day-to-day operations to help the team successfully transition from current state to future state. The ideal candidate brings strong operations and organizational readiness experience, comfort working in ambiguity, and the ability to translate strategy into actionable plans while preparing teams for change. Location: Waterloo, Montreal, Toronto, Halifax Duration: 6-month contract Schedule: Monday Friday, 9:00 AM 5:00 PM Advantages Work-Life Balance Work Model: Hybrid -Tuesday ,Wednesday , Thursday Team Culture: Be part of a great team known for its strong sense of community. Responsibilities Project & Delivery Management Develop and maintain integrated project plans and roadmaps that align automation efforts, new services, and operating model changes. Track milestones, dependencies, risks, and issues; proactively identify and resolve blockers. Serve as a single point of coordination across the various sub-teams Automation & Process Enablement Partner with operations and technology teams to ensure teams understand technology, and all the other aspects of change readiness Ensure operational impacts of automation are clearly understood, documented, and addressed. Help define future-state processes and transition plans from manual or legacy approaches to automated solutions. Operating Model & Organizational Readiness Support the design and implementation of the Target Operating Model, including roles, responsibilities, workflows, and governance. Assess organizational readiness by identifying impacts to people, processes, tooling, and ways of working. Develop readiness plans that address training needs, role clarity, capacity impacts, and sequencing of change. Partner with leaders to prepare teams for recent services, new ways of working, and increased scale. Change & Stakeholder Management Work closely with the AVP of Operations and leadership team to translate strategic objectives into executable plans. Facilitate working sessions, planning workshops, and leadership discussions to drive alignment and decision-making. Communicate progress, risks, and key decisions clearly and consistently to stakeholders. Support change efforts by reinforcing clarity, transparency, and shared understanding across the team. Governance & Reporting Establish and support appropriate governance forums, status reporting, and decision frameworks. Provide concise, action-oriented updates to senior leadership on delivery status, risks, and readiness. Ensure documentation (roadmaps, plans, process artifacts) is current and accessible. Qualifications Degree / Certifications: Any degree Years of Overall Experience: 6+ years Preferred Background: Insurance domain knowledge Operations experience MUSTHAVE HARD SKILLS Transformation Experience supporting largescale operational or organizational change Delivery Strong endtoend project execution and roadmap ownership Readiness Assessing and preparing people, process, and tooling impacts Automation Exposure to automation initiatives and process transitions Stakeholder Management Seniorlevel communication, alignment, and influence NICETOHAVE SKILLS Governance Executive reporting, forums, and decision frameworks Facilitation Leading workshops, working sessions, and planning forums Power Point Strong presentation and storytelling skills Operating Model Target Operating Model design or implementation Adaptability Comfort working in ambiguity and fastchanging environments Certification PMP, Prosci, or similar credentials Summary To Apply: If you are a professional looking to join a dynamic team, please apply directly with your resume to be considered for this opportunity. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process. Apply on Kit Job: kitjob.ca/job/2ocas0