Professional Services Specialist (Enterprise Physical …, Waterloo

Professional Services Specialist (Enterprise Security Systems) Location: Hybrid/Remote (Canada) | Type: Full-Time About SoloSquid SoloSquid is a skilled services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need. We're growing and looking for a skilled technical person who wants to move beyond the “box and cable” world into high-value enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver solid results. Who This Role is For - You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems. - You enjoy troubleshooting, solving challenging technical problems, and working directly with customers. - You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success. - You’re comfortable acting as a technical advisor, working with both internal teams and external clients. What You’ll Be Doing - Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more). - Auditing existing deployments and recommending improvements or redesigns. - Acting as a technical lead on client projects, from kickoff to handover. - Supporting custom integrations and automation developed by our internal dev team. - Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems. What We’re Looking For - 3+ years working hands-on with enterprise security systems (especially Genetec). - Strong grasp of networking fundamentals, Windows Servers, and SQL. - Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc. - Comfortable juggling multiple projects and working independently. - A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory. Nice to Have: - Genetec certifications - Experience with scripting, automation, or video analytics - French proficiency (bilingual is a bonus) Why Join SoloSquid? - Remote - with a focus on outcomes not how many hours you've worked - Small team, big impact — you wont feel like a number - Interesting technical challenges that go beyond camera counts - Group Advantages Plan - Room to grow as we expand managed services and pro-services offerings Sound Like You? Apply now and let’s talk. We’re not looking for someone to just “check the boxes” — we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be. Apply on Kit Job: kitjob.ca/job/2ok60d