Customer Solutions Representative Insurance Waterloo

Join Our Team as a Personal Lines Customer Solutions Representative! Are you a people-oriented skilled who takes pride in delivering outstanding customer service? Do you thrive in a fast-paced, team-driven workplace where your communication skills and attention to detail make a real difference? We’re looking for a RIBO-licensed Customer Solutions Representative to join our dynamic team. In this role, you’ll be the friendly and knowledgeable voice our clients rely on — helping them with product information, policy updates, and solutions tailored to their needs. If you’re passionate about client care, eager to grow your insurance career, and ready to be part of a supportive workplace that values excellence and teamwork, we’d love to hear from you! Qualifications RIBO License — required Minimum 2 years of experience in the insurance industry Strong customer service Excellent communication and phone etiquette Organized, professional, and customer-focused Responsibilities Respond to customer inquiries via phone and email Provide product information, pricing, and customer support Resolve customer issues professionally Maintain accurate customer files and account updates Collaborate closely with the sales team to meet client needs Schedule Monday to Friday 8:30AM-4:30PM Job Type: Full-time Pay: $50,000.00-$65,000.00 per year Benefits: Dental care Employee assistance program Extended health care In office parking Paid time off RRSP match Vision care Experience: Insurance: 1 year (preferred) Licence/Certification: RIBO License (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2opz9r