Manager, Business Process Improvement (Waterloo)

The Manager, Business Process Improvement leads midu2011sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across financial services operations. This role partners crossu2011functionally to analyze current-state processes, implement workflow improvements and Gen Ai automations, and support modernization efforts aligned with Operations strategy. The Manager will oversee a team of 6 Business Process Analysts and Consultants and act as a workstream lead on larger programs within Group Benefits Operations. **Position Responsibilities:** **Process & Quality Improvement** Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls. Document processes and build clear SOPs to ensure consistency, compliance, and scalability. **Cross** **u2011** **Functional Leadership** Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders. Gather business requirements, define scope, and support implementation planning in partnership with senior leadership. Facilitate workshops, training sessions, and change adoption activities to support process transitions. **Risk, Compliance & Control Alignment** Ensure all process changes align with regulatory expectations, risk frameworks, and internal policy requirements. Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations. **Performance Measurement & Reporting** Define and track KPIs to measure effectiveness of process changes, including cycle time, accuracy, cost efficiency, and service-level outcomes. Produce clear reporting for leadership to inform operational and strategic decisionu2011making. **Modernization & Strategic Alignment** Contribute to modernization initiatives including system upgrades, data integration improvements, and AIu2011enabled workflows, consistent with 2026 financial services trends. Support customer-journey and experience-driven process enhancements aligned with evolving digital expectations. **Required Qualifications:** Bacheloru2019s degree in business, Engineering, Operations, or related field. Lean Six Sigma (Green Belt or higher) preferred. 5-7+ years of experience in process improvement, operations, or financial services. Experience leading process optimization or automation workstreams. Knowledge of financial operations, service workflows, and backu2011office systems. **Preferred Qualifications:** Strong analytical and problemu2011solving skills; able to use data to evaluate processes. Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management. Proficiency in process mapping tools and data analysis platforms. Excellent communication and facilitation skills. Ability to lead cross-functional teams in dynamic environments. **When you join our team:** Weu2019ll empower you to learn and grow the career you want. Weu2019ll recognize and support you in a adaptable environment where well-being and inclusion are more than just words. As part of our global team, weu2019ll support you in shaping the future you want to see. **\#LI-HYBRID** The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . **Referenced Salary Location** Waterloo, Ontario **Modalidades de Trabajo** Hu00edbrido **Salary range is expected to be between** $85,300.00 CAD - $135,300.00 CAD Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y recibir una compensaciu00f3n vinculada al rendimiento empresarial e individual. El salario real variaru00e1 segu00fan las condiciones del mercado local, la geografu00eda y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educaciu00f3n/formaciu00f3n. Si solicitas este puesto fuera de tu ubicaciu00f3n principal, por favor escru00edbenos a para conocer el rango salarial correspondiente a tu ubicaciu00f3n. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de tiempo libre remunerado en Canadu00e1 incluye feriados, vacaciones, du00edas personales y du00edas por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se estu00e1 postulando para este puesto en los EE. UU., pu00f3ngase en contacto con para obtener mu00e1s informaciu00f3n sobre las disposiciones relativas al tiempo libre remunerado especu00edficas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( . Apply on Kit Job: kitjob.ca/job/2ovky0