Desktop Support Technician - Nuclear Clearance Required - …, Waterloo Southwest

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us— it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals— we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview Nuclear Clearance Required

We are seeking a hands-on End User Support Technician to provide onsite technical support for desktop, laptop, and end-user computing environments within a secure enterprise setting. The successful candidate will be responsible for imaging, deployment, troubleshooting, maintenance, and support of hardware and software technologies while delivering excellent customer service to internal users. This role requires experience supporting Windows-based environments, performing device imaging and deployment activities, resolving technical incidents, and supporting users in fast-paced operational environments. Candidates must possess either an active Security Clearance or Nuclear Clearance, or be eligible to obtain the required clearance.

Key Responsibilities

Image, configure, deploy, and support laptops, desktops, and peripheral devices using enterprise imaging and deployment tools

Troubleshoot hardware, software, operating system, network connectivity, printer, and application-related issues

Provide onsite and remote technical support to end users for incidents and service requests

Perform device setup, user onboarding, hardware refreshes, and workstation deployments

Support Windows operating systems, Microsoft 365 applications, and standard enterprise software

Maintain accurate documentation for incidents, asset management, configurations, and support activities

Escalate complex technical issues to senior support teams or infrastructure teams when required

Support software installations, updates, patches, and troubleshooting activities

Assist with inventory management, asset tracking, and device lifecycle activities

Ensure all activities are completed in accordance with organizational security and compliance requirements

Provide white-glove customer service and clear communication to end users and stakeholders

Participate in after-hours or onsite support activities as required

Skills&Qualifications

Active Security Clearance or Nuclear Clearance preferred

Experience providing end-user desktop and laptop support in an enterprise environment

Hands-on experience imaging and deploying Windows devices using tools such as SCCM, Microsoft Intune, Autopilot, MDT, or similar technologies

Strong troubleshooting skills across hardware, software, networking, and peripheral devices

Experience supporting Microsoft Windows 10/11 and Microsoft 365 environments

Familiarity with ticketing systems and IT service management processes

Strong communication and customer service skills

Ability to work independently and manage multiple priorities in a fast-paced environment

Experience with asset management and device lifecycle support is considered an asset

Valid driver’s license and ability to travel to client sites if required

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People&Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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