Partner Helpdesk Specialist (Waterloo)

Partner Support/Helpdesk Specialist ???? Location: Waterloo, ON ???? Employment Type: Full-time / Contract ???? Pay Range - $24 – $28/hour (Depends upon your experience) About the Role We’re looking for a Partner Support Specialist to be the first point of contact for our partners using our online portal. In this role, you’ll play a key part in delivering a smooth and positive partner experience by supporting onboarding, resolving inquiries, and ensuring partners can successfully access and use our systems. If you enjoy solving problems, working with people, and being part of a fast-paced environment, this role is for you! What You’ll Be Doing - Act as the primary contact for partner inquiries related to the partner portal - Provide front-line support, troubleshooting access and technical issues - Support partner onboarding, including account setup and access provisioning - Manage and respond to requests through a shared inbox/ticketing system - Process and track demo and trial requests to completion - Collaborate with internal teams (billing, operations, etc.) to resolve issues - Ensure timely responses while meeting service level expectations (SLAs) - Maintain accurate records and follow established processes and best practices What You Bring - Post-secondary education in Business, Communications, Technology, or a related field - Strong communication and problem-solving skills - Detail-oriented with the ability to manage multiple tasks simultaneously - A customer-first mindset with a passion for helping others - Ability to thrive in a fast-paced, dynamic environment - Quick learner with a proactive attitude Nice to Have: - Experience with tools like Salesforce, SAP, or ServiceNow Why Join Us? - Be part of a collaborative and supportive team - Gain exposure to partner operations and customer experience - Opportunities to learn and grow within the organization - Make a real impact by improving partner satisfaction Apply Today! If you’re ready to build your career in partner support and enjoy working in a people-focused role, we’d love to hear from you. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop cutting-edge solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. Required Skill Profession Other General Apply on Kit Job: kitjob.ca/job/2pt4xs