Area Arcade Game Technician Manager, Port Colborne

Downtown Flavortown MB 10177 N Kings Hwy Myrtle Beach, SC 29572, USA

As Game Tech Manager, you’ll lead a team of technicians to keep all arcade games, attractions, and VR experiences running at their best. You’ll oversee maintenance, troubleshooting, and repairs while driving preventative programs that minimize downtime and maximize performance.

In this role, you’ll manage schedules, inventory, and vendor partnerships, while analyzing game performance to identify trends and implement long‑term solutions. You’ll also collaborate with Operations to enhance the guest experience, ensuring every attraction is safe, fully functional, and ready for play.

Benefits

Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance

Company-paid Teladoc visits (Tele-medicine)

Free Employee Assistance program (EAP)

401k Standard and Roth with company match of 4% vested as of Day One

Paid time off (PTO)– prorated first year, then 10 days

Six paid holidays– New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Annual Merit increases

Annual Bonus Eligible

Incentives

One hour free play card for team member and immediate family to FACE arcades and 20% discount at FACE-owned restaurants

Free admission and discounts for the team member and a guest to various amusements in our operating areas

Work anniversary bonuses– 1‑Year: $100, 5‑Year: $500, 10‑Year: $1,000, etc.

Duties&Responsibilities

Lead, train, and develop a team of Game Technicians

Create schedules to ensure proper coverage across all operating hours

Coach team members on troubleshooting, repairs, and preventative maintenance

Oversee maintenance, troubleshooting, and repair of arcade machines, gaming systems, and VR equipment

Ensure all games and attractions are always fully operational and guest‑ready

Perform and enforce preventative maintenance programs

Assist with installation, setup, and calibration of new games and attractions

Minimize downtime and maximize game performance and revenue

Monitor attraction performance and identify trends or recurring issues

Maintain daily and weekly reporting on game functionality and repairs

Partner with Operations leadership to enhance layout, flow, and guest experience

Manage parts, tools, and supply inventory

Order and track necessary equipment and replacement parts

Identify common equipment issues and implement long‑term solutions

Maintain relationships with vendors and coordinate major repairs or upgrades

Ensure all safety protocols and guidelines are consistently followed

Maintain cleanliness, organization, and safety of all workspaces and equipment

Protect company assets including tools, keys, and equipment

Ensure compliance with company policies and applicable regulations

Requirements

Strong passion for gaming, technology, and guest experience

3–5+ years of technical experience in arcade, amusement, or similar environment

Experience in the amusement industry as a Game Technician strongly preferred

Ability to lift up to 50 pounds

Flexibility to work evenings, weekends, and holidays as needed

Prior leadership or supervisory experience preferred

Advanced troubleshooting and IT skills (mechanical, electrical, and basic IT systems) preferred

Strong analytical and problem‑solving abilities

Excellent communication and team leadership skills

Ability to work in a fast‑paced, dynamic environment

Must be at least 18 years of age with a valid driver’s license

Enjoy having fun

We are proud to be a Military Friendly Employer and strongly encourage applications from veterans, active‑duty service members transitioning to civilian careers, and military spouses.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FACE participates in E‑Verify

FACE Culture Faith

– Being confident in one another

Attitude

– Responding positively, no matter the circumstances

Consistency

– Doing what’s expected, every day

Excellence

– Pursuing your personal best

Friendly

Fun

Clean

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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