Guest Service Agent Full-Time Position, Welland

Shape memorable guest experiences as a full-time Guest Service Agent. Provide exceptional service, manage front desk operations, and ensure satisfaction at every touchpoint.

We are looking for a dedicated Guest Service Agent to enhance our customer service team. This role emphasizes the importance of hospitality and strong communication skills while handling guest inquiries and front desk operations. You'll greet guests, manage check-ins and check-outs, and collaborate with departments to fulfill special requests.

Key Responsibilities:• Greet guests with a warm welcome upon arrival • Manage front desk operations: check-ins and check-outs • Respond promptly to guest inquiries and resolve issues • Handle multi-line phone systems with professional etiquette • Provide information about hotel services and local attractions

Requirements:• Preferably 1 year of front desk experience • Strong customer service focus for guest satisfaction • Proficient in multi-line phone systems • Bilingual abilities are highly desirable • Understanding of hospitality best practices

Become a key part of our team, ensuring every guest enjoys a positive stay at our hotel. #J-18808-Ljbffr