Martell Group Technical Support Engineering Peachland

Take on a crucial role at Martell Group as a Technical Support Engineer in Kelowna, where you'll focus on complex issue resolution and customer satisfaction. This position emphasizes the ability to troubleshoot within Linux and containerized environments. As a full time Technical Support Engineer, you will manage the support queue end to end, tackling challenges like third-party API failures and deployment-related bugs. Your experience in technical support will enhance our capabilities to serve customers effectively while using your diagnostic skills to navigate ambiguous issues in systems and infrastructure. Key Responsibilities: • Resolve tickets across approximately 10 key issue categories • Prioritize customer issues based on their urgency and effect • Address billing and API key issues related to third-party services • Debug container connectivity problems across deployments • Track continuity failures and memory issues for agents Requirements: • 2 to 4 years in technical support, DevOps, or SRE roles • Solid Linux command-line and Docker familiarity • Basic knowledge of AWS and relational database querying • Ability to read and troubleshoot TypeScript or Node.js • Robust writing skills for effective ticket documentation Apply your technical skills to create impactful solutions at Martell Group. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o7jyu