Senior HRSD System Admin (Whitby)

Overview We are currently requesting resumes for the position: Senior HRSD System Admin. Job ID: 24-040, . Number of Vacancies: 1. Level: Band H (Senior). Duration: 12 months. Hours of work: 35. Location: 1600 Stellar Drive (100% remote). Responsibilities - Perform day-to-day administration of the ServiceNow HR Service Delivery applications, including: - HR Case Management - HR Knowledge Management - Employee Service Center (Portal) - Enterprise Onboarding and Transitions (Lifecycle Events) - Employee Document Management - Performance Analytics for HR - Participate in requirements discussions - Coordinate with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances - Design, configure, and customize new HR applications and HR Service processes - Develop UI forms, fields, notifications, and workflows - Create recent HR service catalog requests and items with variables - Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements - Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup - Build reports, gauges, and home pages - Search, populate, and customize the HR knowledge base - Maintain service level agreements (SLA) and monitor SLA workflows - Participate in all phases of testing and go-live activities - Maintain the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator Qualifications Skills - 5+ years’ experience implementing, configuring and customizing ServiceNow - 5+ years’ experience with HR Service Management and related tools - Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) - Knowledge of related HR systems and their functions - Experience in implementing ServiceNow processes and functions Training - Foundations eLearning - ServiceNow Fundamentals - HR Service Delivery Fundamentals - Service Portal Fundamentals (if implementing) - Performance Analytics Fundamentals (if implementing) - HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house) - Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house) - Certified System Administrator - Certified System Implementor – HR (optional) #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oc1s0