Senior HRSD System Admin, Whitby

Overview

We are currently requesting resumes for the position: Senior HRSD System Admin. Job ID: 24-040, 500-1948. Number of Vacancies: 1. Level: Band H (Senior). Duration: 12 months. Hours of work: 35. Location: 1600 Stellar Drive (100% remote). Responsibilities

Perform day-to-day administration of the ServiceNow HR Service Delivery applications, including: HR Case Management HR Knowledge Management Employee Service Center (Portal) Enterprise Onboarding and Transitions (Lifecycle Events) Employee Document Management Performance Analytics for HR Participate in requirements discussionsCoordinate with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances Design, configure, and customize new HR applications and HR Service processes Develop UI forms, fields, notifications, and workflows Create new HR service catalog requests and items with variablesIdentify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup Build reports, gauges, and home pages Search, populate, and customize the HR knowledge baseMaintain service level agreements (SLA) and monitor SLA workflows Participate in all phases of testing and go-live activities Maintain the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator Qualifications

Skills

5+ years’ experience implementing, configuring and customizing ServiceNow 5+ years’ experience with HR Service Management and related tools Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) Knowledge of related HR systems and their functions Experience in implementing ServiceNow processes and functionsTraining

Foundations eLearning ServiceNow Fundamentals HR Service Delivery Fundamentals Service Portal Fundamentals (if implementing) Performance Analytics Fundamentals (if implementing) HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house) Service Portal Advanced (optional, and post-implementation– if doing bulk of ongoing configuration in-house)Certified System Administrator Certified System Implementor– HR (optional)

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