Client Engagement Manager at 360insights (Whitby)

Elevate brand partnerships with 360insights as a Client Engagement Manager in Whitby, Ontario. Spearhead client relations, optimize program success, and enhance satisfaction with a data-driven approach. In this crucial role, you serve as the primary contact for clients, ensuring seamless program management and high-level satisfaction. You’ll leverage your expertise in Customer Success and Program Management to balance strategy with hands-on execution. Engage in client interactions, providing insightful operational updates while monitoring program performance. Key Responsibilities: • Manage operational client requests and program intake processes • Lead regular client meetings and deliver performance metrics • Collaborate across teams for client enhancement and support • Develop training materials and maintain documentation • Conduct data analysis and reporting for continuous improvement Requirements: • 3-5 years in Client Program Management or Customer Success • Proficient in data analysis and operational reporting • Solid communication and conflict-resolution skills • Experience managing multiple projects • Familiarity with case-management systems Drive success and enhance client experiences with your strategic and analytical expertise. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oy5au