Medical Office Assistant (Whitby)

OSHAWA CLINIC GROUP HEAD OFFICE: WHITBY HEALTH CENTRE 198 Des Newman Blvd., Whitby, ON L1P 0P9 POSITION: Casual Float Pool Medical Office Assistant (MOA) STATUS: Casual / Float Pool ESTIMATED HOURS: approx. 24 hours per week to start (no guarantee), with prospect to increase up to 44 hours/week depending on need LOCATIONS: Various Oshawa Clinic Group sites (Whitby, Oshawa, Courtice, Taunton) REPORTS TO: Clinic Manager / Supervising MOA / Department Lead WHO WE ARE Oshawa Clinic Group is a multi-site, multi-specialty clinic committed to delivering compassionate, patient-centered care. Our team strives for excellence in clinical and administrative operations, supporting physicians, allied health, and patients across our sites. We value collaboration, innovation, and dedication. ROLE SUMMARY As a Casual Float Pool MOA, you will provide administrative and clinical support across different clinic sites and departments. You’ll act as a dependable resource who can adapt to varied workflows, fill in staffing gaps, and ensure smooth patient flow and office operations. Your flexibility and strong organizational skills are key — this role is ideal for someone who thrives in changing environments and enjoys variety. KEY RESPONSIBILITIES - Greet and welcome patients in a friendly, professional manner (in person and by phone) - Manage patient check-in and check-out, verify patient information, update demographics - Schedule, confirm, and follow up appointments - Maintain accurate electronic health records (EHR) / EMR - Assist with billing, insurance verification, and related administrative tasks - Prepare exam rooms, ensure appropriate supplies, and maintain cleanliness - Record vitals and take basic patient histories when needed - Manage telephone inquiries, direct calls appropriately - Support referrals, requisitions, and other clinical documentation - Perform general office tasks: filing, scanning, faxing, photocopying - Ensure compliance with PHIPA, patient confidentiality, and clinic policies - Adapt to differing workflows, clinicians’ preferences, and departmental needs - Collaborate with clinical and administrative staff to maintain seamless patient care QUALIFICATIONS & SKILLS - Diploma in Medical Office Administration or equivalent - Or at least 5 years of relevant experience as an MOA (or similar) - Proficiency in electronic health record / EHR / EMR systems - Strong computer literacy (MS Office, scheduling software, databases) - Knowledge of medical terminology, billing, and documentation standards - Excellent interpersonal, written, and verbal communication skills - Meticulous attention to detail, organizational skills, ability to multitask - Compassion, empathy, and patient-centric attitude - Ability to work independently and as part of a team - Flexibility to float between sites / departments and work varying schedules - Reliable transportation and the ability to travel to and from all Oshawa Clinic Group sites (Whitby, Oshawa, Courtice,) is mandatory for this position - Up to date Vulnerable Sector Check will be required (Employer-specific) WHY JOIN US / WHAT WE OFFER - Exposure to multiple specialties and sites — great opportunity to deepen clinical & administrative experience - Tuition reimbursement / professional development support - Supportive team environment and opportunities for growth - Meaningful work in a patient-focused setting Job Type: Casual Pay: $21.31-$23.50 per hour Benefits - Flexible schedule - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2orq1c