Program Manager: Client Excellence Role (Whitby)

Lead client-focused program initiatives as a Program Manager specializing in Client Excellence in Whitby, Canada. Blend strategy with execution to ensure high-performing programs and customer success. You will draw on your 3–5 years of experience in Client Program Management to oversee operational tasks and client interactions. This role emphasizes strong relationship building and data analysis to achieve key business objectives. You'll be instrumental in guiding clients through performance reviews and best practices, ensuring program metrics align with their needs. Key Responsibilities: - Manage operational requests and performance metrics for clients - Deliver regular program updates and insights to stakeholders - Support training initiatives and maintain documentation - Proactively identify areas for improvement in client programs - Collaborate with internal teams on escalations and resolutions Requirements: - 3–5 years in Client Program Management or Customer Success - Strong analytical and reporting skills - Proven interpersonal and conflict resolution skills - Familiarity with ticketing systems and operational processes - Comfortable working independently in a quick-paced environment Enhance client engagements and operational excellence through this impactful role in Whitby. Apply on Kit Job: kitjob.ca/job/2pb3ye