Full-Time Bilingual Customer Service Representative (Whitby)

Join Optima as a full time inbound Bilingual Customer Service Representative. Engage with clients via calls, chats, and emails to deliver exceptional support, Monday to Saturday from 8am to 8pm. Optima is seeking candidates who value human-centered, high-quality customer experiences. As you resolve customer inquiries, you will collaborate with a friendly team and enhance service strategies. This role offers growth opportunities and the potential to become a Licensed Insurance Advisor. Key Responsibilities: • Answer inbound customer calls and provide assistance • Personalize customer interactions based on individual needs • Resolve challenging inquiries while maintaining control • Collaborate with colleagues to improve service delivery Requirements: • Fluently bilingual in English and French • High school diploma or higher education preferred • Quick adaptability to changing situations • Previous experience in customer service Explore a rewarding career path at Optima, focusing on exceptional service and problem-solving for customers. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2peyyo