Client Program Manager - 3-5 Years Experience, Whitby

Elevate client engagement as a Client Program Manager with demonstrated operational excellence. This role focuses on resolving client requests, managing training, and handling data analysis in Whitby, Canada.

As a key player in our Client Success team, you will manage operational client requests, facilitate meetings, and ensure client satisfaction. Your ability to analyze performance metrics will support training initiatives and operational reporting. The successful candidate will provide strategic insights and act as a liaison between clients and internal teams for seamless program execution.

Key Responsibilities:• Create and resolve operational client requests promptly • Lead regular client meetings and establish touchpoints • Develop training materials and keep documentation updated • Monitor SLAs and operational reporting metrics • Implement strategies for process improvements based on dataanalysis

Requirements:• 3-5 years in Client Program Management or Customer Success • Experience facilitating and engaging in client meetings • Strong problem-solving and conflict resolution skills • Proficient with data and reporting tools • Ability to work independently and manage priorities

Cultivate long-term client relationships and enhance service delivery through data-driven insights and reporting as part of your role. #J-18808-Ljbffr