Customer Service Representative - Property Claims (Ajax), Whitby Region (Gormley)

Employee Benefits

Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and more Share plan&savings: up to 12% of salary or more (guaranteed income for life options) Salary range: 43,600 - 53,200 (based on a 35‑hour week) Annual bonus target: 5% of base salary with potential payout up to double the target based on personal and company performance. About the role

We’re looking for a Customer Service Representative, Property Claims to join our growing team! Responsibilities

Be a subject‑matter expert on property policies, products, services, and initiatives. Answer calls in a professional manner to take care of insureds. Answer inquiry and recent claims calls on an inbound queue while applying knowledge, problem‑solving skills and making decisions to move requests forward.Handle emergency situations in a courteous and respectful manner. Recommend business partners (emergency service/contractor) to clients. Accurately and clearly document files to reflect conversations and actions taken on claims. Ensure daily call‑center metrics are met while handling a high volume of inbound calls.Provide quality customer service, maintaining low hold times and documenting files concisely. Execute multiple tasks aligning with changing priorities and time‑sensitive deadlines. Perform ad‑hoc duties as required. Qualifications

Bachelor’s degree or appropriate insurance training/experience. At least 6 months experience in a call‑center environment. Insurance experience is an asset. Passionate about customer service. Self‑motivated, resourceful, resilient to overcome various situations. Superior organizational skills andagility to navigate an environment where you must think on your feet.Comfortable with technology and computer systems. Excellent communication skills in English. Live the Intact values: Integrity, Respect, Customer‑driven, Excellence, and Generosity with customers, peers, and vendors. Flexible to work 35 hours a week during our business hours (Monday‑Friday 8am‑6pm) and statutory holidays.Eligible to work in Canada; no Canadian work experience required. Fluency in French is an asset. Equal Employment Opportunity Statement

We are an equal‑opportunity employer. We encourage applications from individuals who are members of equity‑deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. We provide accommodations to ensure equal access and participation for people with disabilities.

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