Retirement Living Manager (New Hamburg)

The Retirement Living Manager is responsible for the overall operational management, occupancy growth, and resident experience within the Retirement and Independent Living community. This role oversees daily operations, leads sales and marketing initiatives, supports staff, and ensures a high standard of service delivery for residents. The Manager will work collaboratively with leadership to achieve occupancy targets, enhance resident satisfaction, and support the organization''s strategic goals while maintaining compliance with applicable regulations and best practices. Key Responsibilities Operations Management Oversee the day-to-day operations of the Retirement and Independent Living community. Ensure a safe, welcoming, and resident-centered environment. Coordinate services including dining, housekeeping, recreation, maintenance, and resident supports. Monitor service delivery standards and ensure consistent quality of care and hospitality. Address resident and family concerns promptly and professionally. Support emergency preparedness and response protocols. Sales and Marketing Lead occupancy and revenue growth strategies for the Retirement and Independent Living community. Conduct tours, presentations, and follow-up with prospective residents and families. Manage the sales pipeline including inquiries, leads, and conversions. Develop and maintain relationships with community partners, referral sources, and healthcare providers. Coordinate marketing initiatives including events, community outreach, and advertising campaigns. Track occupancy metrics and provide regular reports to leadership. Resident Experience Foster a positive community culture that supports independence, dignity, and engagement. Oversee resident onboarding, move-ins, and transitions. Support the development of programming and activities that enhance quality of life. Encourage resident and family feedback through meetings, surveys, and engagement opportunities. Financial Oversight Support budgeting and financial management for the retirement and independent living operations. Monitor occupancy, revenue, and operating expenses. Ensure responsible resource utilization while maintaining service standards. Team Leadership Supervise and support team members within retirement and independent living services. Participate in recruitment, orientation, training, and performance management. Promote teamwork, accountability, and career development. Compliance and Quality Ensure operations meet regulatory requirements and organizational policies. Maintain documentation and reporting as required. Participate in quality improvement initiatives and operational reviews. Qualifications Post-secondary education in Business Administration, Healthcare Administration, Hospitality Management, or a related field. Minimum 35 years of experience in retirement living, seniors housing, hospitality, or healthcare operations. Experience in sales, marketing, or occupancy management is strongly preferred. Demonstrated leadership and team management experience. Strong interpersonal and communication skills. Ability to build relationships with residents, families, and community partners. Strong organizational and problem-solving skills. Key Competencies Leadership and team development Customer service and hospitality mindset Sales and relationship building Strategic thinking and operational management Financial awareness and accountability Conflict resolution and problem solving Working Conditions Combination of office work and community engagement. Occasional evenings and weekends may be required for events or tours. Frequent interaction with residents, families, staff, and external partners. About Tri-County Mennonite Homes: What we Offer: Full-time, part-time and casual opportunities Pension plan Health and dental benefits Short-term disability Life insurance Paid orientation Training opportunities and career development Employee appreciation lunches and events Employee Assistance Program An employee Social Committee Tuition support programs Employee pricing on meals from our kitchen A positive and supportive working environment New employees will be required to complete a vulnerable sector check and TB test as part of the onboarding process. Tri-County Mennonite Homes does not require COVID-19 vaccination as a part of the onboarding process, however TCMH continues to strongly recommend ''up-to-date'' COVID-19 vaccinations. Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is ''Making Every Day Matter''. Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant. Apply on Kit Job: kitjob.ca/job/2ocwsd