Sr. Client Manager, Business Insurance (Windsor)

Job ID: CLIEN015214_10Business Line: Mid-Market Commercial Hours per week: 35 (Full-Time)Location: Ottawa, Ontario - Hybrid Setting Job Duration: Full-Time, Permanent, Current Vacancy Wage Transparency: base salary range $80,000 to $90,000; additional performance-based incentives may apply. About The Role Our commercial property and casualty insurance brokerage partners help protect corporations and non‐profits across Canada. The Ontario Commercial Lines Division has an immediate need for a Sr. Account/Client Manager to interact with clients on a day‐to‐day basis while developing and maintaining relationships with both client and carrier representatives. What You'll Do Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business. Provide professional and prompt customer service via phone, email, and walk‐in inquiries on new and existing client accounts, including questions on coverage, billing, claims reporting, and audits. Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross‐selling internally to other P&C; lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities. Lead the maintenance of positive, long‐term relationships with clients, insurance carrier representatives, and NFP staff. What You Bring RIBO license is required. Typically more than 5 years of industry and product line experience – broking or underwriting. Extensive experience placing multi‐line coverage on Mid‐Market to complex accounts. Exceptional verbal and written communication skills with the ability to interact with a variety of people and function autonomously in a remote team environment. Client‐focused – ability to establish and maintain effective relationships. High‐level organizational skills with the ability to prioritize multiple tasks to meet deadlines. Strong analytical and problem‐solving skills. Sharp attention to detail with excellent decision‐making skills. Flexibility and adaptability to changing priorities, deadlines, and technology. Extensive insurance carrier relationships. Excellent computer skills; EPIC fluency is an asset. Experience in Microsoft Office products, specifically Word, Excel, and Outlook. What's In It For You Hybrid environment approach that keeps the best interests of our staff and clients in mind. Annual bonus plan for all employees. Matching RRSP plan of 5% of salary. Referral Commission Plan. Generous benefits plan, including Health Care Spending Account starting on the first day of employment. Full support for continuing education and internal opportunities to grow as an insurance professional to advance career. Reimbursement of license fees and qualified membership dues. A global team of industry leaders focused on employee retention, client growth, industry innovation, and collaboration. Accommodations Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2opkat