Information Technology Support Technician (Windsor)

We are growing and on the hunt for an IT Technician/Help Desk Support! Why RMP Advisors? We're one of the largest independently owned accounting firms in the region, offering a full range of services including auditing, accounting, bookkeeping, tax planning, compliance, and management consulting. We pride ourselves on our progressive and rewarding setting. What We Offer: - Relaxed and fun working environment with team building events. - Work-life balance and health & wellness initiatives. - Remarkable growth opportunities with competitive salary, comprehensive benefits with RRSP. - Fridays off in July and August - So much more.. The IT Technician/Help Desk Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations working closely with our 3rd party vendor. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. This role is also responsible for recording problems/solutions within the help desk system. This role is designed to grow into a more senior IT position over time as the team expands. Key Responsibilities - Provide day-to-day technical support for hardware, software, and user access issues - Monitor and manage endpoints using the firm’s remote monitoring and management platform - Perform remote troubleshooting, patching, and maintenance across desktops and laptops - Support and administer Microsoft 365 environments, including: - Outlook, Teams, OneDrive, and SharePoint - User provisioning, licensing, and access management - Diagnose and resolve issues efficiently, escalating to the Managed Service Provider (MSP) or IT Manager when required - Take ownership of issues from initial report through to resolution and user follow-up - Perform workstation setup, imaging, deployments, and lifecycle management - Fulfill onboarding and offboarding processes (user setup, permissions, device readiness) - Maintain clear documentation of issues, resolutions, and system changes - Identify recurring issues and work with internal IT and the MSP to improve systems and processes - Provide user-friendly guidance and informal training to staff as needed - Handle IT requests with a strong focus on data security, confidentiality, and client information protection Ideal Candidate - College diploma or university degree in Information Technology or a related field - 2-3 years of IT support experience - Experience or familiarity with: - Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) - Remote support / RMM tools - Strong troubleshooting and problem-solving skills - Ability to prioritize work effectively in a fast-paced environment without a formal ticket queue - Strong communication skills with the ability to explain technical concepts simply - Customer-focused mindset with a high level of professionalism - Strong attention to detail and documentation habits - Eagerness to learn and grow within an IT environment Nice to Have - CompTIA A+ / Network+ or similar certifications - Experience with remote monitoring tools or endpoint management platforms - Exposure to networking concepts (Wi-Fi, VPN, etc.) - Experience in a professional services or accounting environment #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pot5z