Operations Supervisor - Warehouse, Windsor

Responsibilities People

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives

Establish and sustain that performance standards are communicated that are specific and measurable

Interview hourly associates and provide recommendations for hire

Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates

Motivate and engage associates by focusing on team accomplishments and recognition

Operations

Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control

Conduct team meetings

Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training

Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift

Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution

Complete all necessary records and reports in a timely and accurate fashion

Finance

Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.

Understand the relationship between decision-making and profitability

Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety

Ensure day-to-day management and associate activities are in alignment with the location safety strategy

Provide associates with communication, training, feedback, and direction to ensure safe performance

Ensure compliance with all applicable regulatory agencies and company policies and procedures

Conduct safety observations

Growth/Customer Experience

Understand the location-specific customer goals&objectives and work to meet and exceed these expectations daily

Ensure the customer knows that we are committed to helping them meet their objectives

Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets

Properly plan work assignments to ensure effective use of warehouse equipment

Work with hourly associates to ensure they understand safe and efficient operation of equipment

Work with vendors to ensure equipment is maintained

Other projects and tasks as assigned by the manager

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