Team Manager, Disability Management Services Office (Windsor)

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development. Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up Act as an advocate for the customer by placing them at the forefront of all decision-making processes Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Proactively identify and anticipate customer expectations and needs Open and close store as well as responsibility for managing sales floor Ensure health and safety of employees and customers is top priority Support the building of strong teams by participating in hiring activities, training recent hires, and cross‑training current team Support development of talent by providing feedback on team performance to managers Collaborate with others to drive flexible and just in time solutions Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Encourage others to freely share their point of view and be open to feedback Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes 1-2 years of experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Performance orientated Ability to exercise positive business acumen and systemic thinking that supports meaningful decisions Ability to prioritize, plan and execute while being agile Availability to work a flexible schedule, including evenings, weekends and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Québec At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. Apply on Kit Job: kitjob.ca/job/2pratr