General Funeral Homes Manager (Windsor)

Job Responsibilities Work with Market Leadership to understand long-term and short-term business goals and operational priorities to provide guidance to location leadership. Provide advice, guidance, and approve annual business plans, budgets, financial, production, and revenue goals. Monitor and achieve annual financial goals within Area of Responsibility (AOR) and explain how daily activities impact financial outcomes to location leadership. Approve expenditures and invoices. Provide marketing, advertising, community, and customer guidance to location leadership. Leverage corporate and market resources to expand brand and product awareness to increase sales and market share. Develop and implement plans to improve customer satisfaction index and online community reviews. Resolve complex problems, providing resolution guidance to location leadership and empowering accountability. Ensure the location’s operating practices comply with applicable federal and state regulations and company policies. Ensure safety, quality control, and compliance standards are adhered to. Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and implement business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Develop and implement communication plans for key initiatives and change management. Oversee the implementation of initiatives and manage change, providing leadership and guidance as needed. Communicate long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging. Develop a strong, trusting, empowered, and reliable team. Understand team members’ career aspirations and provide assignments to develop skills and close gaps. Address issues constructively and provide tangible feedback. Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is retrained/licensed prior to expiration. Screen and hire or promote skilled and effective staff. Establish pay, recommend pay increases, special pays, and career advancements. Discipline staff as necessary. Write development plans to close behavior or skill gaps. Collaborate with Human Resources throughout discipline, development, and termination processes. Recommend and discuss terminations with Market Leadership. Minimum Requirements High School Diploma or equivalent required. Technical schooling diploma in Funeral Services/Mortuary Science preferred. Bachelor’s degree in Mortuary Science where required by state law. Pursuing an Associate’s Degree in Finance, Marketing, Business, or related discipline strongly preferred. State Funeral Director licensure required. At least eleven (11) years industry experience with progressively increased customer facing responsibilities. At least six (6) years experience managing people and effectively managing budgets and expense control. Knowledge, Skills and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition. Financial and business acumen. Professional interpersonal skills, cultural sensitivity, and tactfulness to interact with a variety of cultures and language barriers. Proficiency in MS Office (Outlook, Word, Excel, Power Point). Work Hours Working beyond "standard" hours as the need arises. Travel Travel up to 75%. Compensation 95,000 to 105,000/year. Location Postal code: N9E 1S6. Windsor, CA-ON. Equal Prospect Employer Sci Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pssdn