Customer service associate - Masonite Windsor

Reporting to the Customer Service Manager, the Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The associate is expected to embody the organization’s values: Caring | Curious | Collaborative | Committed The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery. The associate serves as a key point of contact for customers, providing professional communication, resolving issues, and supporting customers throughout the order lifecycle. Key Responsibilities - Process and manage customer orders accurately using SAP - Validate purchase order details, pricing, and delivery requirements - Communicate order status, delivery dates (ETA), and changes to customers - Respond to customer inquiries (availability, pricing, shipping, cancellations, order changes) - Coordinate with internal teams to ensure order accuracy and on-time delivery - Monitor SAP reports, identify discrepancies, and take corrective action - Provide basic troubleshooting support (LDQS) following IT procedures - Ensure proper handling of complaints, credits, and quotes through internal processes - Maintain clear, professional communication with customers and internal teams - Contribute to a positive, cooperative team environment Support training activities as required Required Skills & Experience - High school diploma - Minimum 2 years in a similar customer service role (manufacturing preferred) - Fully bilingual (spoken and written) - Strong communication, organization, and time management skills - Ability to work in a fast-paced, open office environment - Proficiency with Microsoft Office; basic SAP knowledge is an asset - Attention to detail and ability to follow procedures - Customer-focused with empathy, professionalism, and problem-solving skills - Team-oriented with openness to feedback Apply on Kit Job: kitjob.ca/job/2pvw49