Toronto Call Centre Supervisor (Collections) (Winnipeg)

Join AllianceOne in Toronto as a Call Centre Supervisor specializing in Collections. Lead a dedicated team, focusing on performance management and enhancing customer satisfaction. This full-time prospect revolves around developing and managing a team of collection agents to ensure operational efficiency at AllianceOne. You will play a crucial role in performance reviews, coaching, and maintaining service quality standards while addressing client inquiries. Your expertise will motivate team members and drive productivity. Key Responsibilities: • Oversee performance to attain KPIs and quality metrics • Provide coaching and support to agents • Address complex customer issues with professionalism • Ensure compliance with company policies across all operations • Share performance insights and improvement strategies Requirements: • High school diploma required; bachelor’s in progress preferred • 6 months supervisory experience necessary • At least 6 months experience as an agent at AllianceOne • Excellent emotional intelligence and leadership abilities • Proficient with Microsoft Office and familiar with Workday Shape the success of collections through effective team leadership and coaching as a Call Centre Supervisor at AllianceOne. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2puxgf