Service Writer, Northeastern Alberta (Fort Chipewyan)

Overview Birch Mountain Enterprises (BME) is hiring an experienced Service Writer for our Fort McKay Incubator Park location, within the Fort McKay First Nation.

What’s in it for you Company paid health and dental benefits. Disability and life insurance. Health spending account. A company matching retirement savings plan (RSP). Employee assistance program. Employee Referral Bonus program. Regular company BBQs, breakfasts and opportunities to get involved withdifferent events. Other perks and allowances provided. Discounts for various businesses in town. Located on reserve land. No camp or flights provided.

Job Summary Operating out of our Fort McKay Incubator Park location, the Service Writer will coordinate and communicate with Management to support the maintenance shops. Responsibilities include daily scheduling, work orders, records, and process optimization to ensure the organization delivers high-quality service to internal and external customers.

Duties and Responsibilities

Oversee daily maintenance shop operations, ensuring a steady flow of work and communicating with the Shop Foreman and/or Maintenance Manager.

Assist with scheduling of maintenance in the field and in the shop.

Maintain accurate records of all repairs and maintenance conducted.

Optimize maintenance department processes to ensure customer satisfaction.

Develop cost estimates, log needed parts, and estimate time for repairs.

Assist the Maintenance Manager and Shop Foreman with scheduling of repairs.

Convey all necessary information regarding costs, parts, work, and technicians to Shop Foreman and Maintenance Manager as it is received.

Create and update work orders with the details of the job and categorize by type/reason for repair.

Train Technicians on the work order system.

Verify warranty and report potential warranty coverage to the Manager.

Coordinate between the shop and Parts Technician on ordering and arrival of parts; stay up to date on delivery estimates.

Maintenance software system support; create and assign work orders, train users, identify and raise issues within the system.

Generate and provide reports to Management as required, including equipment downtime.

Identify deficiencies and correct them.

Promote a safe work environment by following safe work procedures and supporting the safety management system.

Maintain a clean and safe working environment.

Maintain company vehicle as required– fuel, oil changes, etc.

Provide accurate data for reporting.

Assist with administrative work as required.

Assist the Maintenance Manager with other duties as assigned.

Skills and Abilities

Above-average analytical and problem-solving skills.

Excellent communication and organization skills.

Strong organization and time management with high accuracy and attention to detail.

Advanced technology user (Microsoft Office, SharePoint, TAG).

Reliable and dependable; willing to work overtime as required.

Ability to multitask and handle shifting priorities with multiple deadlines in a dynamic environment.

Ability to work independently as well as in a team.

Positive attitude and commitment to the team.

Strong communication and interaction with employees and customers.

Extensive knowledge of Heavy-Duty Mechanical work, with a focus on highway equipment.

Qualifications and Experience

3–5 years of Service Writer experience, or in a similar field.

3–5 years of Administration experience.

Previous experience and strong knowledge in Heavy Duty and Automotive Mechanics.

Minimum Class 5 license with a clean driver’s abstract.

OSSA and CSTS Certification.

Proficient with Microsoft Office programs.

Maintenance software experience is an asset.

Company Background Established in 2005, Birch Mountain Enterprises is an equal opportunity employer with over 350 employees throughout the Fort McMurray region. Operating from its main operations in Fort McKay, BME provides vac, water, waste, fuel, and flatbed hauling services to industrial and commercial customers.

Note When you join our team, you join a family of employees dedicated to a safe, enjoyable, and positive work environment. We offer competitive wages and seek candidates interested in secure, long-term employment.

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