Product Reliability Manager (Fort McKay)

Position Overview Join Finning and play a critical role in managing Mining Machine product reliability and performance. - A leadership role focused on improving machine health, reliability, durability, and performance. - Opportunities to collaborate with customers, Caterpillar, and internal teams to drive product support strategies. - Competitive compensation and comprehensive benefits. Responsibilities - Manage Mining Machine product reliability issues, including formal documentation, tracking, and communication of top technical and commercial concerns. - Develop, monitor, and report Mining Machine KPIs to measure reliability and performance improvements. - Build strong relationships with key customer personnel to identify product performance issues and recommend equipment management strategies and best practices. - Collaborate with Finning branch teams to identify and resolve reliability and durability issues, including managing test parts and related documentation. - Work closely with Caterpillar Field Engineers, district representatives, and product groups to support Mining Machine reliability initiatives. - Partner with remanufacturing and rebuild facilities to manage component reliability and durability, ensuring consistent processes for tracking and communication. - Formalize commercial product support agreements with Caterpillar for recurring issues and develop CSLs where required. - Prepare and distribute technical documents, including best practices, technical reports, special instructions, and local support programs. - Support Reliability Group and branch management during customer interface meetings and technical discussions. - Provide technical input to sales, marketing, technology, and contract teams to enhance product support strategies. Day-to-Day Activities - Participate in customer meetings and act as a technical leader for reliability discussions. - Monitor machine health and condition monitoring data to identify trends and improvement opportunities. - Maintain accurate records of reliability issues and communicate updates to stakeholders. - Coordinate with internal and external teams to ensure timely resolution of product concerns. Requirements - Journeyman certification in Heavy Duty Technician trade or related post-secondary education in a relevant technical field. - Solid mechanical aptitude with exceptional troubleshooting abilities. - Ability to lead, mentor, and motivate teams effectively. - Strong negotiation skills and ability to influence stakeholders. - Proficiency in MS Office Suite and service support systems (SIS, Dealer.com, TMIWEB, ET, VIMS). - Self-starter with robust time management, prioritization, and problem-solving skills. - Travel required to customer sites in region (up to 25%). Equal Opportunity Employer At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations or adjustments to individuals with disabilities. If you require an adjustment or accommodation at any point during the recruitment process, please inform your recruiter. Apply on Kit Job: kitjob.ca/job/2prt6d