Personal Banking Associate (Elmira)

Application Deadline: 06/10/2026 Location: 53 Arthur St S Responsibilities - Deliver exceptional service to BMO customers and prospects. - Identify customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers. - Work collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. - Identify and promote referral opportunities that grow the customer’s relationship with BMO beyond personal banking. - Welcome and guide customers into the branch lobby, offering advice and guidance on available digital and self‑serve options. - As a lobby leader, assist in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. - Meet customer transaction‑based needs with seamless execution. - Review customer profiles and engage customers in needs‑based conversations to identify potential opportunities and address everyday banking plans and credit‑card needs. - Contribute to meeting branch business results and the overall customer experience. - Support operational activities such as inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities. - Act as a key member of a collaborative and versatile branch and market team. - Probe to understand customer personal banking and credit‑card needs and integrate marketing promotions and programs into conversations to provide strategic advice. - Organise work information to ensure accuracy and completeness. - Take initiative to find creative approaches that make each customer’s experience feel personal. - Look for ways to improve the overall customer experience. - Work at multiple branches or through various channels; the schedule may differ week‑to‑week. - Follow risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in their best interest. - Keep current with the wider financial services marketplace, legal and regulatory environment, and uphold the highest ethical requirements. - Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations. - Identify and report suspicious patterns of activity suspected to be related to money laundering. - Comply with legal and regulatory requirements for the jurisdiction and protect the bank’s assets. - Complete complex and diverse tasks within given rules and limits; analyse issues, determine next steps, and escape as required. - Take measured risks while protecting the bank by applying the Risk Management Framework in line with the approved risk appetite and policy documents. Qualifications - Typically between 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience. - Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months), as appropriate for the jurisdiction. - Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications. - Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. - Basic knowledge of specialized sales and business banking solutions to refer to specialists. - Passionate commitment to helping customers. - Drive to deliver a personal customer experience. - Focus on results and the ability to thrive in a consultative sales and team‑based environment. - Resourceful self‑starter with courage and confidence to approach customers. - Readiness to collaborate and work in different capacities as part of a team. - Strong interpersonal skills, including the ability to build rapport and connections with customers. - Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. - Basic specialized knowledge. - Verbal and written communication skills – Good. - Organization skills – Good. - Collaboration & team skills – Valuable. - Analytical and problem‑solving skills – Good. Salary: $34,750.00 - $51,800.00 (Salaried) #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pq78w