Network & Computer Technician Intermediate Grimsby (Canada)

About ISSERVICE ISSERVICE is a managed IT services provider supporting small and mid-sized organizations across the Niagara and surrounding regions. We focus on practical, reliable technology solutions, strong customer relationships, and disciplined service delivery. We are in a period of operational stabilization and growth and are adding to our technical bench. Role Summary The Network & Computer Technician is responsible for providing day-to-day technical support to clients across desktops, servers, networks, and cloud services. This role is hands-on, customer-facing, and execution-focused. You will work independently on assigned tickets and scheduled visits while collaborating closely with the internal team. Key Responsibilities Provide in office and remote support for Windows-based desktops and laptops Troubleshoot and resolve network issues (LAN/WAN, Wi-Fi, firewalls, switches) Support Microsoft 365, email, backups, and basic cloud services Accurately document work performed in tickets and time entries Ensure all customer visits are scheduled and updated in the service calendar Work tickets toward closure within established service targets Escalate issues appropriately and follow internal communication protocols Required Qualifications 2–5 years of experience in a technical support or MSP setting Strong working knowledge of Windows OS, basic networking, and common business applications Customer-service mindset with explicit and qualified communication Ability to manage time, priorities, and documentation independently Valid driver’s license and ability to travel to customer sites Preferred Qualifications Experience with Microsoft 365 administration Familiarity with backup solutions and basic cybersecurity concepts MSP or multi-client workplace experience What We Offer Competitive compensation based on experience Reliable work environment with clear expectations Opportunity to grow technical skills and responsibility Supportive team culture with practical leadership Job Type: Full-time Pay: $20.00-$28.00 per hour Benefits: Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Vision care Ability to commute/relocate: Grimsby, ON L3M 4H4: reliably commute or plan to relocate before starting work (required) Education: Bachelor's Degree (required) Experience: IT support: 3 years (required) Language: English (required) Licence/Certification: Driving Licence (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2p5d57