Senior Business Process Consultant In Service Design …, Canada

Drive strategic ITSM transformations as a Senior Business Process Consultant specializing in Service Design. Leverage your expertise to enhance client operations and user experiences. We are on the hunt for a highly skilled Senior Business Process Consultant with a focus on Service Design. In this pivotal role, you'll lead complex ITSM and CMDB transformations, utilizing industry best practices. Your tasks will involve engaging with clients to translate their challenges into optimized processes and crafting AI-driven service solutions. Key Responsibilities: • Lead project initiation and stakeholder identification • Facilitate workshops for requirement gathering and user journey mapping • Develop future-state service delivery models • Analyze and document existing processes for improvement • Design adaptive CMDB solutions aligned with CSDM Requirements: • Proven experience in Business Process Consulting or Service Design • Expertise in ITSM frameworks and ServiceNow platform • Solid skills in stakeholder analysis and relationship management • Experience with gap analysis and business case development • Excellent communication and facilitation abilities Bring your leadership and design skills to elevate client service delivery in a energetic setting. J-18808-Ljbffr Required Skill Profession Other General Apply on Kit Job: kitjob.ca/job/2p5inw