Customer Service Assistant (Binbrook) (Hamilton)

We are currently hiring a Part‑time Customer Service Assistant to join our team at the AbleLiving Binbrook Location. Access: Vehicle or reliable transportation required (location not accessible by public transit). Position Summary

The Customer Service Assistant will provide support to employees and clients by performing reception duties and serving as the initial contact for clients and others using our Intake services. Responsibilities

Provide reception duties and serve as the initial contact for clients and other individuals using our Intake services. Assist with schedule support and planning for community teams and programs. Manage phone calls from employees and clients in the community. Enter schedule changes, forward any time or scheduling conflicts, and staffing availability issues to Leadership for resolution.Use client database and software management programs. Assist with preparing and posting staff schedules. Assist with payroll preparation, including timecards. Requirements

College/business diploma in office administration or related certification preferred. Minimum one year experience in an office environment. Experience with database management and report generation. Proficiency with Microsoft Word and Excel. Attention to detail and accurate keyboarding skills.Ability to format letters, forms, memos, and general documents. Strong oral and written communication skills; competent level of English spelling and grammatical accuracy. Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners. Ability to work independently as well as part of a team.Benefits

Healthcare of Ontario Pension Plan (HOOPP) Health Benefits Ongoing opportunities for education, training, development and growth Tuition reimbursement opportunities Employee Assistance Program $500 signing bonus Compensation

Starting rate: $21.50–$26.20 per hour, set in accordance with experience and qualifications. Job Type

Part‑time Application Deadline

May 18, 2026 EEO Statement

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email .

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