Bilingual Customer Service Representative, Calgary

Overview

Agilus is recruiting for a Bilingual Customer Service Representative in the Oil and Gas Sector in Calgary, Alberta. As a Customer Service Representative, you will provide best‑in‑class service and customer relationship management to existing and new wholesale customers across our National Wholesale Sales network. Downtown Calgary based, 5 days a week in the office.Compensation

Total rewards: $19.00 - $25.00 hourly for 12 months to start with potential for extension. Responsibilities

Coordinate, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions. Create and maintain customer master data in D365 CRM for the Downstream Sales and Credit teams, including Direct Sales, Retail Sales, Wholesale Distributors, and Petro‑Pass accounts.Collaborate with the Sales and Marketing teams, which include Direct / Inside Sales, Distribution, Asset Management and Account Managers, Credit, Invoicing, in maintaining and setting up new accounts while ensuring the security and reliability of fuel supply to customers. Create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro‑Canada’s product management platforms.Qualifications

Ability to write and speak fluently in French and English. 5+ years of experience in a related field (i.e. business, Sales and Marketing). Post‑secondary education, or undergraduate degree, in a relevant field of study. Intermediate proficiency in Microsoft Office. Proficient verbal and written communication skills.D365 CRM experience is an asset but any CRM experience like Salesforce will also be considered an asset. Robust training and onboarding will be provided.

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