Senior Architect for Conversational AI at Bell (Calgary)

Elevate user experiences as a Senior Solution Architect for Conversational AI with Bell, focused on designing multi-channel platforms in a hybrid work setting. As a pivotal member of the Customer Experience team, you will lead the architecture and delivery of conversational AI solutions. Collaborating within Agile frameworks, your expertise will shape virtual assistants that enhance customer engagement across platforms.Key skills include deep knowledge of Natural Language Understanding and Large Language Models, as well as experience with design platforms like Dialogflow CX. Key Responsibilities

Design comprehensive architectures for conversational AI platforms Implement LLM-based architectures and orchestration layers Lead integration of scalable conversational frameworks Establish monitoring, analytics, and KPIs for performance Collaborate with cross-functional teams on dialogue designRequirements

5+ years in conversational design platforms Expert-level knowledge of NLU and LLM Familiarity with cloud services like GCP or Azure Robust communication skills for stakeholder engagement Bilingual in French and English is an asset Shape the future of conversational AI at Bell and engage users like never before.

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