Customer Service Representative Mandarin Support, Kuala Lumpur

Customer Service Representative (Mandarin Support Reservation Project) **Location:** Kuala Lumpur, Malaysia About the Role We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries, reservation changes, cancellations, and special requests while providing excellent customer service through phone, email, and fax.Salary&Schedule **Salary:** Up to MYR 4,000 per month (including language allowance) **Schedule:** Rotational 24/7 shifts (5 working days, 2 days off) Responsibilities * Handle reservation inquiries via phone, email, and fax. * Assist customers with booking, modifying, and cancelling reservations.* Respond to customer requests and provide travel-related support. * Make outbound calls to hotels and guests regarding special requests. * Act as a liaison between guests and hotels to resolve issues and complaints. * Build and maintain positive relationships with hotel partners. * Deliver excellent customer service and ensure customer satisfaction.Requirements * Fluent in Mandarin and English with strong communication skills. * Fresh graduates are welcome to apply. * Strong problem-solving and customer service abilities. * Good commercial awareness and attention to detail. * Able to work independently and take responsibility for customer issues.* Flexible to work rotating shifts, including weekends and public holidays. Preferred Qualifications * Experience in customer service, hospitality, travel, reservations, or the hotel industry is an advantage. * Comfortable handling customer inquiries through multiple communication channels.* Positive attitude with a customer-first mindset. What We're Looking For A customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a fast-paced travel and hospitality environment. **Language Requirement:** Mandarin&English **Experience Level:** Fresh Graduates Welcome **Industry:** Travel&Hospitality / Customer Service **Location:** Kuala Lumpur, Malaysia