Medical Office Assistant (Burnaby)

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $2,017.59 to $2,283.96 bi-weekly SFU Department Descr: Student Services - Health & Counselling Services Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose the essence of SFU is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. SFU Health & Counselling provides free, confidential, and time-limited medical and mental health services to currently enrolled SFU and FIC students across all three campuses (Burnaby, Vancouver, Surrey). Services include in-person/virtual, individual and group counselling. Pre-booked appointments are also available with Mental Health Nurses, a registered nurse, and doctors. About the Role Being the first point of contact, this position has one of the most important functions in supporting students with accessing Health & Counselling Services (HCS). As a member of the MOA team offers the best customer experience through an empathetic and compassionate response to the needs and circumstances of students and connects them to services at HCS. Ensures front-line operations are upheld at a high level of effectiveness and efficiency and provides support services to HCS clinical staff. The Medical Office Assistant has completed the MOA certificate program. The role requires strong customer service, empathy, communication, teamwork, organization, confidentiality, and ability to support vulnerable clients in a fast-paced clinic. Intermediate skills in Word, Excel, databases, EHRs, billing, and keyboarding are needed, along with knowledge of medical terminology, screening, infection control, and basic clinical procedures. Must obtain CPR/First Aid and Mental Health First Aid within required timelines and work flexibly across HCS sites. Qualifications High school graduation plus one year of post-secondary education, MOA certificate, or equivalent. Two years of related experience as a Medical Office Assistant, or an equivalent combination of education and experience. Strong customer service, empathy, compassion, and calm communication skills. Ability to work respectfully with vulnerable populations. Positive, reliable, team-oriented, and self-motivated. Strong organization, prioritization, multitasking, and attention to detail. Intermediate skills in Microsoft Word, Excel, databases, and electronic health record systems. Knowledge of medical terminology, clinic procedures, infection control, and MSP billing. Ability to perform basic clinical tasks and maintain confidentiality. Willingness to obtain required CPR, First Aid, and Mental Health First Aid certifications. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): 3 weeks vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefitpension plan On-campus tuition waiver for employees and their immediate family members* Funding for career development expenses* And more! *Prorated for part-time employees Additional Information For external candidates, the starting salary is the first step of the salary range. Apply on Kit Job: kitjob.ca/job/2ndfxm