Product and Training Lead, Burnaby

STRIVE Recruitment is partnering with a growing technology company to recruit a Manager, Customer&Product Training. This is an exciting opportunity to build and lead a product training function that supports both internal teams and a large customer base across North America. Our client is an innovative technology company that develops connected solutions and data-driven platforms supporting critical infrastructure and enterprise systems. With operations across Canada and the United States and more than 300 customers across North America, the company continues to grow and invest in solutions that help organizations modernize their systems and leverage data more effectively.The Role

Reporting to the Senior Director of Customer Success, the Manager, Customer&Product Training will establish and lead the company’s product training initiatives for both customers and internal teams. You will design and deliver scalable training programs that support customer onboarding, product adoption, and internal product enablement, helping ensure over 300 customers across North America successfully deploy and maximizethe company’s technology.Responsibilities

Develop and oversee customer and internal product training programs, including onboarding and advanced product training Design scalable learning programs, curriculum, and training materials Deliver training through webinars, workshops, customer events, and on-site sessions Lead training initiatives that support customer onboarding and product adoption across North AmericaProvide product training to internal teams including Sales, Customer Success, Support, and Implementation Partner with internal stakeholders to ensure training aligns with product releases and deployment best practices Collaborate with Customer Success teams to identify training gaps that impact adoption and retentionHelp build and grow the Customer&Product Training function Skills&Experience

5+ years of experience developing and delivering training programs in a technology, SaaS, or software-driven environment Proven experience building end-to-end training programs, including curriculum design and delivery Experience working with customer onboarding, enablement, or customer success teamsStrong understanding of adult learning principles and curriculum development frameworks Excellent communication skills with the ability to simplify complex technical concepts Strong organizational and project management abilities Experience collaborating with cross-functional teams including product, sales, support, and marketingExperience with technical systems, communications networks, data platforms, or infrastructure-related technologies is considered an asset. Why Join?

Opportunity to build and lead a new training function within a growing technology organization Work closely with product, customer success, and executive leadership teams Make a direct impact supporting 300+ customers across North America Join a collaborative and innovative technology environmentCompetitive compensation package with performance-based incentives and benefits

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