Visitor Experience & Services Manager (Burnaby)

Union/Affiliation and Pay Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $74,288 to $88,609 annually SFU Department Descr: Marianne and Edward Gibson Art Museum Position Grade: 8 # of openings: 1 Biweekly Hours: 72 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. The Gibson Art Museum's mission is to encourage open and inclusive learning about our past, current, and future worlds - including crucial considerations of the west coast region - by supporting the work of critically engaged and research-driven visual artists. We welcome diverse audience communities with free, year-round programming, activating artists work through the creation of research opportunities, exhibitions, commissions, publications, residencies, and a diverse array of public events, within the context of Simon Fraser University. About the Role The Visitor Experience & Services Manager is responsible for the scheduling, oversight and management of most public-facing aspects of the Gibson's operations including the Volunteer Team, Welcome Desks, Shop, and internal SFU and external events and space bookings to ensure that each museum visitor's experience is a positive one, reflecting the Gibson's ethos as a welcoming and inclusive space for all. Core competencies for this position include: effective and clear communication (including actively listening, accurately reading non-verbal communication and successfully conveying information, thoughts and ideas with impact and influence); respectful and inclusive (contributing to a welcoming and inclusive university by valuing diversity and being open, compassionate and respectful); build relationships and work together (intentional about building and maintaining strong, positive and effective relationships, teams, collaborations). Qualifications Bachelor's degree in Customer service, Hospitality, Event Production, Leadership / Supervision, Facility Management, or Museum Studies, with minimum five years of progressively responsible experience in customer service, education, or facility management, or an equivalent combination of education, training and experience. Excellent communication skills (both written and verbal). Proven analytical and problem-solving skills. Excellent organizational skills, self-motivated and detail oriented. Ability to supervise and manage multidisciplinary staff, and to build a culture focused on delivering exceptional visitor experience. Must be available to work during non-regular business hours, including evenings and weekends. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a protected and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA): An additional 7% pay in lieu of benefits & 8% vacation pay Employer paid extended health & dental plans Professional development funds (minimum contract period of 1 year) Hybrid-work program for eligible positions Additional Information The assignment end date is February 18, 2028. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pppmr