Medical Office Assistant Co-op, Burnaby

About Changepain Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff members providing comprehensive chronic pain management services. We combine medical expertise with allied health services in a collaborative healthcare environment. We’re looking for a student interested in gaining hands‑on experience in healthcare administration while contributing to improving our front‑desk operations and patient experience.

Position Overview This co‑op position focuses on front‑desk operations, patient scheduling, and administrative support in a busy pain‑management clinic. You’ll learn healthcare office procedures, work with our EMR system and gain exposure to patient communication and clinic workflows. This is a learning‑focused role where you’ll receive training and mentorship while contributing to daily clinic operations.

Front Desk&Patient Coordination

Greet patients, check them in, and ensure forms and questionnaires are completed

Answer phone calls and respond to general inquiries about clinic services, hours, and booking procedures

Escort patients to and from treatment rooms and coordinate with clinical staff

Maintain a welcoming, professional, and organized front‑desk environment

Appointment Scheduling&Calendar Management

Book, reschedule, and cancel patient appointments in our EMR system

Manage physician schedules, optimize appointment slots, and maintain waitlists

Process appointment confirmation requests and follow up with patients as needed

Handle email inquiries related to bookings, cancellations, and rescheduling

Medical Records&Documentation

Create and maintain electronic patient charts in Telus CHR with supervision

Ensure accurate data entry and maintain patient confidentiality (PIPA compliance)

Assist with filing, scanning, and organizing patient documentation

Administrative Support

Process patient payments for appointments and services

Assist with intake forms, patient questionnaires, and consent documentation

Support clinic opening and closing procedures as assigned

Help identify workflow bottlenecks and suggest process improvements

Learning Opportunities

Shadow experienced MOAs to learn clinic workflows and best practices

Receive training on medical terminology, healthcare privacy regulations, and EMR systems

Gain exposure to multidisciplinary healthcare team collaboration

What You’ll Learn

How to navigate and use an EMR system (Telus CHR) for scheduling, charting, and patient management

Healthcare privacy regulations (PIPA) and patient confidentiality best practices

Medical office workflows including appointment coordination, patient intake, and administrative procedures

Professional patient communication skills in a clinical environment

How a multidisciplinary pain clinic operates and coordinates care across multiple providers

Time management and prioritization in a fast‑paced healthcare setting

What We’re Looking For

Enrolled in a co‑op program at a BC post‑secondary institution (college or university)

Studying Healthcare, Medical Office Administration, Business Administration, or related field

Strong interpersonal skills and comfortable interacting with patients, staff, and healthcare providers

Professional demeanor with empathy and patience when working with patients experiencing chronic pain

Detail‑oriented with strong organizational and multitasking abilities

Basic computer skills and comfortable learning new software systems

Typing speed of at least 40 words per minute

Nice‑to‑Haves

Familiarity with medical terminology

Previous experience in a medical office, clinic, or healthcare setting

Experience with EMR systems

Understanding of PIPA or healthcare privacy regulations

Why This Co‑op Is Valuable

Real Healthcare Experience: Work in an actual pain management clinic, not a simulation

Hands‑On EMR Training: Gain experience working with one of the major EMR systems in BC

Mentorship&Training: Work alongside experienced MOAs who will teach you best practices

Multidisciplinary Exposure: See how physicians, nurses, physiotherapists, and admin staff collaborate

Career Foundation: Build skills and experience that translate directly to MOA positions after graduation

Work Details

Location: ChangePain Clinic, Burnaby, BC (in‑person required)

Duration: 8 months

Hours: Full‑time (40 hours/week)

Compensation: $19/hour

How To Apply Send your resume and a brief cover letter.

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